Return policy 

We hope you’re delighted with your order. If for any reason you’re not satisfied with your product, please contact us via our Contact page on the website or via

You can return product(s) within 14 days after receiving your order. Returned products will be reimbursed to the maximum of the purchase price within 14 days after the receipt of the return shipment product by Sillies. Return shipment is at your own expense.

Please inspect the product when it has been delivered. In the unforeseen event that you have received a damaged, faulty or incorrect product, please notify Sillies within 7 days.

Please note that products must be returned in new and resalable condition, complete, undamaged, unused and secured in their original packaging. So please handle the product and the packaging with care and only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that you may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop. The customer is liable for the decrease in value of the product that is caused by the way of handling the product which went further than the guiding principle; no claim can be made in case of damage caused deliberately or with gross negligence, normal wear and/or damage from improper care or handling.

You can return your package to:
Afd. Retouren
Postbus 442
2130AK Hoofddorp
The Netherlands

You can also download your return label via the Track & Trace email you have received.

Need help? Contact us at or +31 (0)6 3863 1081